Help Center

Answers to the most common questions. Can't find what you need? Email info@tracksengineering.com.

Billing

How much does Tracks IT cost?▾

Pricing is per asset, per month. Basic $25, Pro $59, Enterprise $129. 30-day free pilot, no card required.

What counts as an asset?▾

Any individual engine, generator, vehicle, vessel, or compressor you track. Inspections, photos and reports against that asset are included.

AI

Is AI included in the price?▾

Yes. Pro includes AI photo analysis + fault-code interpreter. Enterprise adds the AI repair/replace decision agent and AI fleet health insights. No separate token bill.

Where is my AI data processed?▾

AI requests go to Google Gemini via the Lovable AI gateway on a zero-retention basis. No model is trained on your data.

How accurate are the AI findings?▾

AI flags amber/red conditions and explains fault codes as a decision aid — a qualified technician always makes the final call. Findings include confidence and rationale.

Privacy

Where is my data stored?▾

Primary region: EU (Ireland). Encrypted in transit (TLS 1.2+) and at rest (AES-256). Full posture on the Trust page.

Can I export or delete everything?▾

Yes. Settings → Danger Zone → Export workspace gives you JSON + CSVs. Delete workspace wipes all data within 60 days.

Offline

Does it work offline?▾

Yes. Inspections, photos and voice notes are captured locally on the device and sync when you reconnect. Offline banner shows current state.

Integrations

What integrations are live today?▾

REST API + webhooks, CMMS exports for SAP PM, Oracle EAM, and IBM Maximo. Geotab, Samsara, Fleetio CSV are on the roadmap.

Setup

How long does onboarding take?▾

The first-run wizard takes about 2 minutes (industry, company, first site, first asset, invite team). The product tour walks you through everything else.