Help Center

Answers to the most common questions. Can't find what you need? Email info@tracksengineering.com.

Billing

How much does Tracks IT cost?

Pricing is per asset, per month. Basic $25, Pro $59, Enterprise $129. 30-day free pilot, no card required.

What counts as an asset?

Any individual engine, generator, vehicle, vessel, or compressor you track. Inspections, photos and reports against that asset are included.

AI

Is AI included in the price?

Yes. Pro includes AI photo analysis + fault-code interpreter. Enterprise adds the AI repair/replace decision agent and AI fleet health insights. No separate token bill.

Where is my AI data processed?

AI requests go to Google Gemini via the Lovable AI gateway on a zero-retention basis. No model is trained on your data.

How accurate are the AI findings?

AI flags amber/red conditions and explains fault codes as a decision aid — a qualified technician always makes the final call. Findings include confidence and rationale.

Privacy

Where is my data stored?

Primary region: EU (Ireland). Encrypted in transit (TLS 1.2+) and at rest (AES-256). Full posture on the Trust page.

Can I export or delete everything?

Yes. Settings → Danger Zone → Export workspace gives you JSON + CSVs. Delete workspace wipes all data within 60 days.

Offline

Does it work offline?

Yes. Inspections, photos and voice notes are captured locally on the device and sync when you reconnect. Offline banner shows current state.

Integrations

What integrations are live today?

REST API + webhooks, CMMS exports for SAP PM, Oracle EAM, and IBM Maximo. Geotab, Samsara, Fleetio CSV are on the roadmap.

Setup

How long does onboarding take?

The first-run wizard takes about 2 minutes (industry, company, first site, first asset, invite team). The product tour walks you through everything else.