Help Center
Answers to the most common questions. Can't find what you need? Email info@tracksengineering.com.
Billing
How much does Tracks IT cost?▾
Pricing is per asset, per month. Basic $25, Pro $59, Enterprise $129. 30-day free pilot, no card required.
What counts as an asset?▾
Any individual engine, generator, vehicle, vessel, or compressor you track. Inspections, photos and reports against that asset are included.
AI
Is AI included in the price?▾
Yes. Pro includes AI photo analysis + fault-code interpreter. Enterprise adds the AI repair/replace decision agent and AI fleet health insights. No separate token bill.
Where is my AI data processed?▾
AI requests go to Google Gemini via the Lovable AI gateway on a zero-retention basis. No model is trained on your data.
How accurate are the AI findings?▾
AI flags amber/red conditions and explains fault codes as a decision aid — a qualified technician always makes the final call. Findings include confidence and rationale.
Privacy
Where is my data stored?▾
Primary region: EU (Ireland). Encrypted in transit (TLS 1.2+) and at rest (AES-256). Full posture on the Trust page.
Can I export or delete everything?▾
Yes. Settings → Danger Zone → Export workspace gives you JSON + CSVs. Delete workspace wipes all data within 60 days.
Offline
Does it work offline?▾
Yes. Inspections, photos and voice notes are captured locally on the device and sync when you reconnect. Offline banner shows current state.
Integrations
What integrations are live today?▾
REST API + webhooks, CMMS exports for SAP PM, Oracle EAM, and IBM Maximo. Geotab, Samsara, Fleetio CSV are on the roadmap.
Setup
How long does onboarding take?▾
The first-run wizard takes about 2 minutes (industry, company, first site, first asset, invite team). The product tour walks you through everything else.